EUR

Blog
Innovation in Freight Security: Crowley’s Approach to Fraud Prevention

Innovation in Freight Security: Crowley’s Approach to Fraud Prevention

James Miller
podle 
James Miller
5 minut čtení
Zprávy
Červenec 01, 2025

A Winning Recognition for Fraud Prevention

Crowley has recently been awarded the esteemed 2025 FreightWaves Fraud Fighter Awards, a testament to the company’s forward-thinking solutions against sophisticated freight fraud schemes. Central to this recognition is CrowleySAFE (Crowley Strategic Anti-Fraud Ecosystem), an advanced, multi-tiered approach aimed at safeguarding the freight ecosystem from various evolving threats, including double-brokering, identity theft, phishing scams, and fictitious pickups.

The Growing Threat of Freight Fraud

According to Crowley, the freight industry faces a major challenge from the rise of identity theft and synthetic carrier profiles. Today’s fraudsters don’t just take advantage of lax vetting processes; they imitate legitimate businesses with alarming finesse, crafting everything from emails to fake websites that are shockingly similar to the real deal. This shift in methodology has changed the landscape dramatically, eroding trust within the industry and rendering older verification methods nearly obsolete.

Evolving Approach to Fraud Prevention

Crowley’s strategy for fraud prevention has evolved significantly over the years. Initially, the focus was on blocking known bad actors, but the company now takes a proactive stance, scanning for patterns and anomalies before issues arise. This means moving from merely defensive gatekeeping to fostering network-wide visibility and embedding fraud awareness across all teams—from onboarding to claims.

Collaborative Defense Against Fraud

Collaboration plays a pivotal role in Crowley’s anti-fraud strategy. The firm emphasizes its partnerships with other carriers, brokerage professionals, and stakeholders in the industry. By sharing insights, identifying red flags, and alerting each other about suspicious activities, this collective approach has proven invaluable in combating fraud effectively.

CrowleySAFE: The Multi-Layered Defense

The CrowleySAFE initiative comprises several critical components, each specifically designed to combat vulnerabilities within the freight industry:

  • Integrated Risk Scoring: The system connects with tools like Dálnice a Carrier Assure to score carrier risk levels using FMCSA data and performance trends.
  • Phone Verification: For high-risk shipments, reverse phone verification helps prevent identity spoofing and phishing attempts.
  • Robust DNU Lists: Crowley maintains strict Do Not Use (DNU) enforcement, adding over 400 carriers in Q4 2024 due to verified fraud activities.

Incorporating daily compliance checks through RMIS allows Crowley to identify and eliminate outdated COIs or fraudulent documentation effectively, showcasing their comprehensive understanding of industry nuances.

Innovative Tools in Action

For critical shipments, particularly those involving government or valuable commodities, Crowley utilizes innovative tools such as ELD visibility systems and Plaid driver verification. Additionally, they are testing real-time facial recognition and license matching for driver identity validation prior to pickups. This layered approach strengthens their defenses against potential fraud.

Results Reflecting the Strategy

The results of Crowley’s fraud prevention measures are impressive, achieving a 97% reduction in unverified carrier usage since implementing standard operating procedures in Q3 and Q4 of 2024. Notably, the company conducts monthly audits to ensure that over 1,000 active carriers remain compliant and under constant monitoring.

One noteworthy incident involved stopping a fraudulent carrier before onboarding, due to identifying altered credentials, mismatched histories, and inconsistencies in documentation. By catching the issue early, they swiftly added the carrier to their DNU list, averting a potential crisis.

Collaboration Strengthens Security

What stands out is how Crowley leverages these lessons learned to fortify the entire industry’s defenses. The intelligence gained from these events is shared within their carrier compliance network, enabling others to also block similar threats in real-time. Such proactive measures have helped prevent significant thefts, flagging mismatches in carrier and driver identities before a pickup can occur.

The Importance of Education and Awareness

A robust fraud prevention strategy also hinges on education and training. Crowley makes fraud training relevant and impactful, often utilizing real-world examples to strengthen learning. The goal is to foster an organizational culture where vigilance becomes everyone’s responsibility. Regular emails detailing recent thefts and tips reinforce this vigilance across departments, and by Q1 2025, 100% of their brokerage and business development teams had completed internal training on fraud awareness.

Industry-wide Collaboration Advocacy

Looking ahead, Crowley urges the industry to recognize fraud as a critical vulnerability that affects the entire supply chain. There is a pressing need for greater collaboration and more real-time data sharing among brokers, carriers, and shippers, along with standardized practices emphasizing ID verification.

The Landscape of Modern Fraud Prevention

In an era where fraud is increasingly complex and digital, Crowley’s comprehensive strategy illustrates that preventing fraud involves far more than technology alone. The successful implementation of CrowleySAFE represents a harmonious ecosystem of technology, policies, and human insight working together to combat fraud in real-time.

Final Thoughts on Logistics and Transportation

As demonstrated, the landscape surrounding freight fraud is constantly shifting, impacting both trust and security within logistics. While reviews and feedback are helpful, nothing beats the insight gained from personal experiences. On GetTransport.com, you can find affordable global transportation solutions that position you to make the best decision without unnecessary costs or hassles. With a robust selection of services tailored to your needs, including moving, cargo deliveries, and the transportation of bulky items, GetTransport.com exemplifies reliability and transparency in logistics. Start planning your next delivery and secure your cargo with GetTransport.com.Rezervovat nyní!