AP Moller-Maersk Launches Door-to-Door Insurance Solution

Adopt door-to-door insurance today to cover every leg of your delivery. AP Moller-Maersk launches a policy that protects loading, inland container movements, and final delivery, reducing disruption for shippers and customers alike. For the shipper, it translates into more predictable cash flows and fewer surprise claims.

Coverage can vary by route and variety of commodities, with options designed for a range of cargo profiles. The amivalue framework centers on clear terms, predictable pricing, and a defined limit on liability, while redii data insights help optimize risk controls across the network.

Spediteurteams can rely on Maersk to offer a single contract that is rolled into existing freight arrangements. The policy allows all parties to manage risk together, and each party benefits from controlled claims handling and a dedicated team. It is angebot across multiple modes and covers loading to inland delivery, keeping the liability limit transparent.

In the covid-19 context, the solution helps maintain continuity as disruptions press logistics, offering price stability, faster settlements, and protection for critical commodities across ports and inland corridors. It puts priority on swift claims handling and uses a controlled escalation process so losses are addressed quickly.

To start, shipper teams should request a tailored quote, review the terms for loading sequences, and confirm the ultimate coverage level for their commodities. The plan will allow a smoother flow for containertruck movements, reduce delays, and support risk-aware planning across the supply chain.

Scope and qualifying shipments under the door-to-door policy

Define the eligible scope for the policy as the first step: require door-to-door delivery under a single contract, covering all legs from origin to destination. This creates unambiguous coverage and streamlines claims handling.

Qualifying shipments include cars and containertruck movements, high-value consignments, and veterinary products that require regulatory checks. Each category triggers specific obligations and documentation flows, with value bands guiding underwriting and coverage levels.

Documents and data flow play a central role: switch to sidocuments for event records, attach the date of loading and date of delivery, and perform a survey at both ends to confirm condition and quantity. Accurate documentation reduces friction during recovery and settlement.

Regulatory alignment matters: meet regulatory obligations, attach applicable code references, and obtain a waiver when standard coverage does not apply. Non-compliant shipments will be excluded from coverage and could impact premium pricing.

Operational workflow ensures accuracy: the team performs a pre-screening survey, records findings, and flags any discrepancy as priority handling. If a value discrepancy is found, update the code and adjust the estimate; include itemized quantity and category to avoid gaps in coverage.

Value, recovery, and administration intersect with sales and partnerships: the value determines the level of protection and will influence premium and recovery options. The administration coordinates recovery efforts with suppliers and insured parties, and needed documentation circulates across stakeholders to support a smooth claim process. This creates synergy across channels and strengthens the door-to-door offering.

Coverage scope: cargo, transit legs, and liability limits

Book a coverage matrix that clearly defines cargo scope, transit legs, and liability limits. The cargo scope covers shipper-owned goods, packaging integrity, and reefer requirements, including commodity classes, dimensions, and declared value. Include original documents, andor digital copies, to support claims and speed verification. The athena platform powers matching risk profiles to tailor the coverage to each shipment.

Transit legs are mapped from origin facility to port, to inland hops, and to the consignee’s dock. This multi-leg design ensures coverage across multi-modal routes and supports multi shipments as needed. Include spot quotes for legs that travel through third-party hubs, and confirm public carrier involvement where used. Globally, the policy supports carriers across multiple regions with route-specific risk controls and performance metrics.

Liability limits set caps per shipment and per occurrence, with per-container and per-claim thresholds defined by cargo class and declared value. The policy defines securing requirements and packaging standards to reduce exposure, and clarifies exclusions where applicable. For fuel and other energy-related shipments, confirm coverage for temperature-controlled and hazardous-exposure scenarios, especially on reefer units and fuel transfers.

Hypercare support remains available after issuance, with 24/7 access to specialists. Please click to review the policy grid, confirm the book’s scope, and ensure all original documents, andor digital copies, are attached. The framework is designed to align with shipper and carrier operations, encourage risk-based matching, and support global commerce in march timelines.

Enrollment steps for shippers and required documentation

Step-by-step enrollment plan

Apply online now to enroll your shipments and secure door-to-door coverage. Follow a concise path: 1) capture base data, 2) upload documents-, 3) complete third-phase checks, 4) confirm lift-off readiness. Our hypercare team supports every action and provides a quick turnaround, typically within 24 hours for standard routes and 48 hours for complex long-haul cases.

Begin with accurate base information to shape risk profiles: legal company name, registered address, primary contact, email, phone, and a complete fleet profile. Mark your footprint clearly, noting multi‑hub operations, major ports, and installation points at origin and recipient sites. If you run long-haul routes, include voyage plans and handling requirements for each leg to tailor protection parameter by segment.

Prepare documents- for fast processing: commercial invoice, packing list, bill of lading, certificate of origin, insurance declaration, and any special handling notes. If you work with a receiver in another country, add contact details and delivery windows. Include photos for fragile items and a brief history of prior damage that could affect risk scoring.

In the third step, verify coverage scope and align it with cargo type and route. The system varies coverage by long-haul versus regional moves, and it can include loading/unloading, installation at origin, and at the receiver site. Add covers for events like port delays or weather disruptions. This phase also links to vp1-vp8 checks, ensuring each item maps to a code and passes added validation before lift-off.

Finalize setup with a clean installation plan and a clear communications atmosphere among shipper, carrier, and receiver. When items are fragile or high‑value, flag them for higher limits and faster approvals. The damcomaersk integration accelerates added protections on high‑risk legs, stabilizing your overall footprint and avoiding gaps in coverage across ports and hubs.

Documents checklist and submission tips

Keep documents- updated and ready for review. Use the online portal to attach files in pdf or image formats and verify that names, addresses, and shipment references match across records. Include supporting details such as voyage numbers, vessel names, and requested coverage windows. Ensure the base contact approves every submission to reduce back-and-forth and speed up the process.

For each shipment, attach the items below and verify consistency with the base data: commercial invoice, packing list, bill of lading, certificate of origin, insurance declaration, and any handling instructions. Add receiver contact information and delivery time windows, plus photographs or diagrams for fragile cargo. If any documentation was added after initial submission, re-upload the updated set and note the revision date.

Submit all necessary documents promptly to avoid delays in lift-off. The third-party notes, inspection certificates if required, and risk statements should reflect current operations, including long-haul routes and multi-ports plans. Use vp1-vp8 mappings to confirm each line item aligns with policy rules; if a file is rejected, resubmit with corrected details. The process supports quick adjustments for affected routes, ensuring coverage remains intact across the base network and installation points.

Claims process: filing timelines and required evidence

Submit your claim within 7 days after you discover a loss and attach the complete evidence package to speed processing. dischargethis note: include precise dates, vessel name, voyage number, and reference numbers to streamline review and reduce later back-and-forth.

Required evidence includes: incident date and place; shipment reference; policy number; proof of loss; invoices and prices; packing list; bill of lading or deck notes; photos showing damage; a clear damage description; marks and numbers; proof of delivery; carrier correspondence; and any charges incurred. If covid-19 timing affected the move, attach related documentation. If some items are missing, you can add them later as additional documentation. Include loadstar tracking reports when available to support matching with the claim.

Filing timelines vary by route, trade mode, and whether the shipment moved under different carriers. We aim to acknowledge receipt within 5 days and complete the initial review within 30 days; some cases come with requests for extra information, which may stretch this window. Ensure your evidence matches each leg and mode; if you used several modes, present a corresponding set of documents to avoid mismatches.

How to submit: access the claims portal to apply, or send a clearly labeled email with your reference numbers. Keep your claim reference handy for support from your risk and claims teams; if your data varies, provide updated versions. Ensure the deck, load, and other items align with the claim.

Tips to speed up and reduce risk: document prices and any changes in charges; note that some losses occur after lift-off and during handling, so provide timing notes; for covid-19 disruptions, include timing windows; if goods were used or re-packaged, describe it; for shipments with multiple legs, split the file by leg to improve matching; maintain contact with your support team and the carrier for quick responses.

Pricing model, premiums, and billing options for businesses

Set a modular pricing model with a fixed base premium per policy and per-unit charges tied to declared cargo value, complemented by value-based adjustments and flexible add-ons for door-to-door coverage. This keeps quotes transparent and scalable for diverse shipment profiles.

1. Core pricing framework
   • Base premium per policy is the anchor, charged irrespective of the number of legs in a contract.
   • Per-unit charges apply to each unit, pallet, or container, with unit definitions agreed in the policy and reflected in the actual quantity booked.
   • Value-based adjustments factor in declared cargo value, with a cap and clear ceilings to avoid spikes during peak seasons.
   • Distance, mode (transportation), and handling complexity influence the premium through tiered multipliers tied to contractual risk profiles.
   • Flexible add-ons cover world-class door-to-door protection, including cleaning, special handling, and customs support when applicable.
2. Premium components and when they apply
   • Declared value and product category drive the applied rate; higher value goods incur proportionally higher protections.
   • Coverage level selections (basic, enhanced, or all-risk) adjust the premium, with a clear mapping to protection limits and compensation scope.
   • Transit complexity, such as multi-modal haulage- and port-to-door segments, adds incremental charges to reflect effort and risk.
   • Customs liability and sidocuments handling options reduce friction and may lower the required ballast in the invoice when submitted promptly.
   • Carbon-related surcharges account for environmental costs, with opportunities for reductions through verified fuel-efficiency practices.
3. Billing cadence and methods
   • Choose monthly, quarterly, or annual billing; align with your cash-flow cycle and fleet activity.
   • Invoices can be consolidated by contract or split by leg, with clear line items for unit, value, and add-ons.
   • Payment methods include bank transfer, card-on-file, or ACH, with automatic reminders and optional auto-pay for uninterrupted coverage.
   • Net terms can be set to 14, 30, or 45 days, depending on credit evaluation and contractual history.
   • Early-payment discounts are available when you book and pay for a full quarter or year upfront.
4. Discounts and contractual terms
   • Volume discounts apply when monthly shipment quantity surpasses agreed thresholds across a fleet or on a multi-policy bundle.
   • Long-term contracts reduce the unit and value-based components, with flexibility to adjust scopes as your business evolves.
   • Flex options let you add or remove coverages mid-term with pro-rated adjustments, avoiding large retroactive charges.
   • All contractual terms emphasize tangible protections and predictable costs, minimizing surprises at renewal or during claims.
5. Practical guidance for quoting, booking, and invoicing
   • When sidocuments are submitted and the actual quantity is confirmed, a precise quote updates instantly to reflect real exposure.
   • To book coverage, specify the unit count, cargo value, and routing details; the captain of the policy can adjust the terms without lengthy approvals.
   • Use space efficiently by consolidating shipments with compatible profiles; this lowers per-unit rates and improves haulage- efficiency.
   • All pricing is applied per policy and can be displayed as a single line item or broken down by component for internal cost tracking.
   • For carbon-conscious clients, offer a transparent option to offset residual emissions with clearly defined compensation flows.

Bottom line: adopt a transparent, unit-based framework that reflects actual exposure, supports flexible payment, and rewards consistent collaboration through contractual clarity and responsive invoicing.