JCPenneyとDoorDashがホリデーシーズン向けに当日配達を開始

当日配達の対象地域では、正午（現地時間）までにご注文いただくと、当日配達が可能です。また、 ダッシュパス 優先的に時間指定が可能です。多くの市場において、配送時間枠は午後9時までに締め切られ、随時最新情報が提供されるため、このホリデーシーズンのお買い物に安心感をもたらします。.

今回の提携により、JCPenneyの店舗とDoorDashが連携します partners 店舗の商品を玄関先までお届けします。この展開は全国数百店舗に及び、数千点の商品が対象となります。 shopping, 、アパレル、ホーム、ギフトを取り扱っています。お客様は商品を選び、注文します。 orders JCPenneyのサイトを通じて当日配達を選択すると、DoorDashの配達員が近づくにつれて、リアルタイムのステータス更新を受信できます。.

効率を最大限にするため、在庫のある商品を優先し、それらを一つにまとめてください。 order, 、まとめてカートに入れれば、配送回数を減らせます。さらに、お祝いの雰囲気を添えるために、キニーネトニックや季節限定の飲み物をギフトセットの一部として検討してみてください。これにより、受取人は配送期間中にホリデー気分を味わうことができます。家族へのギフトを調整したい場合は、簡単な 会議 納期について認識を合わせ、途中で予期せぬ事態が発生しないよう、チャットスレッドで計画を共有してください。.

このコラボレーションは年間を通して、それぞれの 小売業者 DoorDashとの連携でリーチが拡大、顧客は時間を節約。DoorDashの配達員が数時間以内に商品を自宅に配達、買い物時間が午後遅くから夜に拡大するにつれて、効率的なサービスへの需要が高まっています。. リチャード, JCPenneyのパートナーシップ担当バイスプレジデントは、このプログラムが主要な祝日のための確実な配送を目標としており、顧客からのフィードバックやパートナーからのカバレッジとともに進化し続けていると述べています。.

消費者向けの具体的なアドバイス：郵便番号の配送エリアを確認し、事前に計画を立て、スケジュールに合った配送時間帯を選んでください。JCPenneyとDoorDashが連携することで、ホリデーシーズンのショッピング体験をシーズン中もその後もスムーズに保ち、ストレスを軽減し、忙しい買い物日の後でも簡単にギフトを贈ることができます。.

JCPenney（J.C.ペニー）とDoorDashによるホリデー当日配送：実践的な実装計画

3市場のペニーストア20店舗で6週間のパイロット版を開始し、DoorDashのネットワークとDashPassのインセンティブを利用して注文と金額を増やし、ホリデーシーズンのピーク需要を取り込むため、2時間の当日配達枠（午後3～5時、午後6～8時）を提供する。.

1. 範囲と目標
   • 店舗数：3市場にわたる20のペニーズ店舗、ピークシーズンには週1,000回の配達を目標。.
   • 時間帯： 仕事帰りの買い物や帰宅後のルーティンに合わせ、午後3時～5時、午後6時～8時。.
   • 経済：平均注文価格は約40ユーロ。配送ごとの予想利益はカテゴリーコストを上回る見込み。.
   • 商品構成: 人気のホリデー商品、靴、アパレル、家庭用品を優先。注文の少なくとも25%にフットウェアまたはホームアクセントが含まれるようにする。.
2. テクノロジーとデータ統合
   • JCPenneyのPOS、在庫、EコマースをDoorDashの注文ルーティングと連携させ、リアルタイムの在庫状況を反映させます。.
   • 顧客アプリで、シームレスな当日ステータス更新と到着予定時刻（ETA）追跡を可能にし、信頼性を向上させます。.
   • DashPassのインセンティブを活用して、配達コストを上げずに導入を促進し、ショッピングの価値を高めましょう。.
3. フルフィルメントと店舗運営
   • 画像品質の梱包と表示で、履物やその他の壊れやすい商品を含め、商品を保護します。安全性と一貫性を確保するため、ライトエイドに準拠した梱包ガイドラインに従います。.
   • 店舗スタッフ向けに、注文品のピッキング、梱包、宅配業者への引き渡しに関する20分間のマイクロスキルセッションを実施する。.
   • 店舗ごとに専用のピッキング経路を作成し、通路の横断を減らし、時間ごとの配送を短縮します。.
4. 顧客体験とアクセシビリティ
   • 非接触型配送を提供。安全な手渡しと、配達証明となるアプリ内領収書をご利用いただけます。.
   • 店舗で販売中の商品を強調表示し、オンライン購入者向けにアクセスしやすい商品詳細を提供します。.
   • DashPassの特典を宣伝して、他のホリデーショッピングの機会における信頼とリピート注文を拡大しましょう。.
5. 測定、ガバナンス、そして反復
   • KPI：納期遵守率、注文精度、顧客満足度、平均注文額、配送コスト。.
   • 頻度：毎週のレビューをjohnstonが主導し、部門横断的なチームでルーティングと在庫のシグナルを調整します。.
   • 出典：社内データ。価値を最大化し、無駄を最小限に抑えるため、市場に合わせてしきい値を調整してください。.
6. リスク軽減とスケーリング
   • 倒産リスクのトリガーを監視し、弱い市場ではプログラムをスリム化する。成長市場には迅速に再配分する。.
   • 特定の時間帯に需要が急増した場合に備え、代替の配達時間帯をテストし、店舗全体で安定したサービスレベルを確保する。.
7. 展開計画とタイムライン
   • 第1-2週: 統合、トレーニング、およびパイロット版キックオフ；第3-5週: 最適化と規模のモニタリング；第6週: 拡張または次の段階に関する決定。.
8. 製品とチャネルのアラインメント
   • マーチャンダイジングおよび調達部門と連携し、ホーム、フットウェア、その他の人気商品の在庫を確保する。オンラインショップの体験を店舗の品揃えと一致させる。.
   • ペニーズとドアダッシュの提携を信頼できる唯一の情報源として活用し、当日の価値と競争力のある価格設定を強調するマーケティングメッセージを展開する。.
   • 顧客の好みを追跡し、高まるホリデー需要に合わせた品揃えを最適化し、注文あたりの金額を増やしましょう。.
9. チームとガバナンス
   • ジョンストンは、迅速な意思決定と透明性の高い報告を実現するため、DoorDash側の担当者とともに、クロスファンクショナルなパイロットチームを率いています。.
   • 継続的な最適化とリスクチェックのために、店舗運営、Eコマース、サプライチェーン、財務を含める。.

JCPenney–DoorDash Same-Day Delivery Rollout: Market Coverage, Fulfillment, and Brand Strategy

Launch a 30-store pilot in 15 markets to validate 60–90 minute same-day delivery for your holiday orders, with a promo that rewards in-home shopping and encourages cross-channel pickup when feasible.

Map market coverage to reach roughly half of urban households within three miles of a participating store, prioritizing dense corridors and major shopping centers. By year-end, expand to 60 percent of target metros and monitor progress throughout the holiday season. Compare footprints with Walmart to fine-tune store mix and network density.

The fulfillment relies on the doordashs network, with two lanes: in-store fulfillment for orders placed before cutoff and on-demand delivery for later slots. Ensure tight POS integration, real-time order updates, and smooth handoffs between store teams and drivers. Richard from DoorDash will oversee the integration with your stores, coordinating training across their operations. The cadence should balance speed with accuracy, like quinine in tonic.

Brand strategy centers on preserving JCPenney’s tone while leveraging the doordashs reach. Introduce co-branded promo banners and highlight offerings across home, apparel, and seasonal assortments. Ensure consistent messaging across online, in-app, and in-store touchpoints throughout the omnichannel experience, especially during holiday campaigns and carnivals.

Track on-time delivery rate, order accuracy, valid orders, promo redemption, average order value, and cancellation rate. Use dashboards that drill into markets, time windows, and carrier performance, with weekly reviews to adjust coverage during peak periods and high-traffic shopping days. This approach keeps your customer promise intact during the introduction and beyond, reinforcing the partnership for the holiday shopping season.

Which markets are included for holiday same-day delivery?

Check the doordashs app to confirm holiday same-day delivery is available in your market. The rollout targets major metros nationwide, including New York, Los Angeles, Chicago, Dallas, Houston, Miami, Atlanta, Phoenix, and Seattle, with surrounding suburbs eligible on select days. Orders placed by a cutoff time arrive the same day, giving shoppers a reliable option to complete shopping without a store trip. The marketplace blends JCPenney inventory with doordashs drivers to deliver directly to your door, often within two to four hours on peak days; look for the promo banner at checkout to save on your first order.

After launch, expect more markets to join as capacity expands. The partnership prioritizes high-traffic corridors and neighborhoods where shoppers expect fast delivery, while the business monitors performance and avoids gaps that could close service windows. adams and richard teams track ETA, adjust routes, and keep their trust by reporting real-time updates. If you shop at walmart or target, you’ll see inventory sync across channels, with shipments coordinated through shipt and doordashs to bring orders to your home. salon and other small-business shoppers can also offer pickup-friendly options, bringing added convenience to your holiday shopping.

What product categories qualify for same-day delivery (including JC Penney and Shoe Carnival footwear)?

Same-day delivery covers apparel, footwear, home goods, beauty, jewelry, toys, and kitchen items, with penneys footwear from JC Penney and select Shoe Carnival styles qualifying when in-store stock is synced to the doordashs marketplace. This setup offers thousands of eligible SKUs that let you receive items in hours rather than days, which is especially valuable during the holiday rush. richard, adams, and simon from merchandising note that the blend reflects design considerations with salon-quality beauty options and accessible footwear.

Which categories qualify for same-day delivery? Footwear for men, women, and kids; apparel and outerwear; accessories such as bags, belts, and hats; home goods like bedding and kitchenware; beauty products including salon-quality skincare and cosmetics; jewelry and watches; toys and games; and select small electronics and kitchen gadgets.

How it works: when you shop at participating retailers, the doordashs marketplace matches your cart to a nearby dasher. If the item is in stock, you receive it in a few hours. dashpass members may see reduced delivery fees or waived service charges during peak seasons. richard, adams, and simon from merchandising note that the mix balances design with salon-quality beauty and accessible footwear.

Shopping tips: use the doordashs app to filter for ‘same-day’ delivery, check stock at nearby penneys and Shoe Carnival locations, and place orders before the cutoff to ensure timely arrival. Look for valid promotions and dashpass savings, and plan with your budget in mind, noting that dollar values can range from a few dollars to several hundred for premium footwear during peak periods.

Market data and practical takeaways: the doordashs network includes thousands of partners, providing broad selection with trusted delivery. This introduction announced this year aims to strengthen the retailer’s competitive edge and build trust with shoppers during the holiday year.

What are the delivery windows, cutoffs, and fulfillment steps?

Place orders by 2pm local time to lock in same-day delivery for most holiday needs. If you’re targeting a gift to arrive on a specific date, push to the early window and confirm with the store that an item is holiday-ready. This keeps shoppers satisfied and your business running smoothly.

The digital workflow provides real-time updates to shoppers and stores, preserving value with every dollar spent and helping you keep offerings competitive during peak season. The following sections outline concrete windows, cutoffs, and fulfillment steps you can rely on during the holidays.

配達時間帯

• Two primary windows in most markets: 9:00–13:00 and 14:00–18:00 local time.
• Selected markets offer a late window: 18:00–21:00, especially for gifts and festive essentials.
• Some rural or targeted venues may show morning-only or afternoon-only options; confirm in-app before placing the order.
• Shoppers can choose curbside or in-store pickup when a delivery slot isn’t available in a given area.

Cutoffs

• General cutoff is 2pm local time on the day of delivery; orders after this time may not qualify for same-day service.
• In high-demand markets during peak holiday periods, cutoffs can shift earlier, around 1pm.
• Items with restrictions (bulky furniture, certain gifts) may be excluded from same-day delivery.
• Gift wrapping or special handling adds 15–30 minutes of processing time; plan accordingly in your checkout.

Fulfillment steps

1. Shop: On the product page, select same-day delivery if eligible; verify holiday offerings are in stock and note any dollar limits for the order total.
2. Confirm: Enter the delivery address and preferred window; the digital checkout shows a live status and confirms the partner options, such as DoorDash or shipt, for the chosen market.
3. Prepare: Store staff pick items, scan them, and prep for handoff to the delivery partner; ensure fragile gifts are securely packaged to protect during transit. This phase, guided by trusted partners, keeps offerings reliable and competitive.
4. Dispatch: A DoorDash driver or a shipt partner is assigned; the app coordinates pickup from the store and routes to the shopper, with real-time updates for both sender and recipient.
5. Deliver: The driver delivers within the selected window; the recipient confirms receipt via the app. If delivery can’t occur as planned, the system suggests an alternative window or a retry slot within the same day.
6. Post-delivery: The platform gathers feedback to improve future windows and service levels; executives like richard adams (vice president, partnerships) and simon (product lead) review general metrics to keep offerings competitive and meet shopper needs. The faith in reliability shown by shoppers brings repeat business and strengthens the holiday rite for many families.

Additional notes

• Only items labeled as same-day eligible appear in the option set; check the product tile for eligibility.
• In markets with multiple partners, ShipT and other networks may be used alongside DoorDash; the shopper can see availability at checkout.
• To support better planning, communicate expectations clearly in the introduction of your holiday shopping flow and keep communication concise for busy shoppers.

источник: official release

What are the fees, service levels, and holiday promotions?

Choose the DoorDash same-day option for most holiday orders, aiming for a 2–4 hour time window and applying season promos to trim costs. For your season’s shopping, a $25–$50 cart often qualifies for reduced or waived fees under holiday programs, and partnered partnership between JCPenney and DoorDash smooths the flow of deliveries. Their design for the program prioritizes reliability during peak season.

In general, the fee breakdown includes delivery fee, service fee, and occasional surcharges for small orders or peak times. Delivery fees typically run from $3.99 to $7.99, service fees around 8–12% of the subtotal, and a small-order fee may apply if an order falls below the minimum. Seasonal programs and promotions like DashPass or retailer promotions can reduce or waive delivery fees. Check the banner before checkout, as exact numbers vary by location and season.

Service levels emphasize convenience: real-time tracking, ETA updates, contactless handoff, and flexible substitutions. Trust grows with on-time deliveries across years of growing volumes. Retailer partners prefer predictable windows, and the program design supports your business by giving you visibility into status and driver performance. Your deliveries stay competitive over time thanks to time-aware routing and proactive issue handling.

Holiday promotions are part of a genuine partnership between JCPenney and DoorDash. Promotions include free delivery over thresholds, seasonal discounts on popular categories, and time-slot specials during peak days. For retailers, a clear program that shows which orders qualify, how to redeem, and when deliveries arrive improves trust and convenience for your customers. If bankruptcy risk concerns some partners, the stability of a consistent same-day program can help your business during the season and stay competitive over the years.

How can store-design-driven strategies build trust and brand loyalty during the holidays?

Adopt a unified omnichannel storefront that aligns in-store design with online visuals to deliver an accessible, cohesive experience that earns trust and keeps shoppers coming back during the holidays.

Keep offerings clearly signposted and organized into intuitive zones–home, shoe, and apparel–so consumers can find what they want in minutes, not hours, reducing friction and supporting thousands of visits across years of holiday shopping.

Offer a same-day program with easy pickup and instant fulfillment status, tying convenience to loyalty. A dollar saved on shipping becomes a reason to prefer your store over others and to engage again during peak hours.

Incorporate experiential touches–carnivals, in-store demos, and rite-of-season rituals–that humanize the space and reinforce faith in your offerings. Partnered brands and local vendors can amplify trust without overextending resources.

Use the источник of feedback from thousands of consumers to refine display geometry, signage, and inventory mix, ensuring the layout remains accessible and aligned with omnichannel expectations. The adams study signals a strong correlation between clear pathways and repeat visits over years.

店舗デザインは、オンラインと実店舗での体験が一体となり、あなたのフォロワーを強化し、消費者があなたの提供するものを何度も選びやすいように、マーケットプレイスのような雰囲気を醸し出すものでなければなりません。.