Emirates SkyCargo Strengthens Logistics through Service Quality Agreement with Kuehne+Nagel

Emirates SkyCargo Partners with Kuehne+Nagel for Enhanced Logistics

Emirates SkyCargo, known as the cargo branch of one of the world’s largest airlines, is taking significant steps to improve the customer service experience. Their latest initiative involves collaborating with Kuehne+Nagel to ensure that their logistics services meet high-quality standards, a crucial step in today’s globalized trade landscape.

Commitment to Quality in Air Cargo Services

Since becoming a member of IATA’s Cargo iQ initiative in 2018, Emirates SkyCargo has adopted a meticulous data-driven approach to manage its performance. With an impressive track record of reporting on over 90% of its shipments, the airline consistently ranks highly among its peers. For instance, from January to April 2025, Emirates averaged a remarkable score of 96% based on Cargo iQ measures, marking it as one of the best out of 30 airlines evaluated.

Exceeding Industry Standards

Despite these achievements, Emirates SkyCargo does not rest on its laurels; the airline aims to exceed industry benchmarks actively. In the last financial year, it reported that 92% of its shipments were flown as booked, with that figure jumping to 98% for shipments from Dubai. This far surpasses the industry average of around 80%, highlighting the effectiveness of their operational strategy. By facilitating the quick, reliable movement of goods, Emirates SkyCargo helps businesses better manage their logistics and supply chains.

Statements from Leadership

Moaza Al Falahi, Vice President of Cargo Customer Affairs and Service Audit at Emirates SkyCargo, emphasized their focus on customer-centric service. She articulated that the airline’s commitment to providing a seamless experience is bolstered by quality performance metrics. With a robust performance management system in place, Emirates SkyCargo consistently adapts to maintain high service levels for its global clientele.

Strategic Partnership with Kuehne+Nagel

To formalize its commitment to quality, Emirates SkyCargo recently signed a Service Quality Agreement with Kuehne+Nagel, a leader in global freight forwarding. This partnership establishes stringent benchmarks for delivery performance, including specific milestones to track transportation efficiency.

Quality Goals and Measurement

The agreement aims to enhance the reliability and transparency of logistics operations. Performance indicators will include NFD milestones, confirming the proper transport of shipments and timely updates to consignees regarding their goods. This structured approach underscores the collaborative effort to elevate service quality within the freight industry.

A Shared Vision for Excellence

The synergy between Emirates SkyCargo and Kuehne+Nagel reflects a mutual dedication to enhancing operational quality and customer satisfaction. Thomas Reichmann, Global Air Logistics Carrier & Procurement Manager at Kuehne+Nagel, noted that this agreement marks a vital step toward measurable excellence in logistics, creating substantial value for clients around the world.

Innovative Solutions for Modern Challenges

In the face of rapid supply chain transformations, Emirates SkyCargo positions itself as a reliable partner for evolving transportation needs. The airline’s commitment to developing specialized logistics solutions, particularly in demanding sectors like healthcare and aerospace, enables it to address diverse transportation challenges effectively.

Digitalization and Customer Engagement

Further driving its service improvements, Emirates SkyCargo is embarking on a digitalization strategy to broaden customer choices and enhance operational convenience. By integrating with major Transport Management Systems and digital marketplaces used by forwarders, the airline ensures its services are easily accessible within various logistics ecosystems.

Looking Ahead

As Emirates SkyCargo continues to grow its fleet and expand its global network, it remains committed to delivering an unmatched customer experience—a crucial factor in today’s competitive logistics sector.

Conclusion

In summary, the partnership between Emirates SkyCargo and Kuehne+Nagel signifies a noteworthy enhancement in service quality in the logistics landscape. While reputable service reviews resonate in the market, there’s no substitute for the firsthand experience. At GetTransport.com, we offer cost-effective global cargo transportation solutions that empower individuals and businesses alike to make informed decisions on their logistics needs. The platform brings convenience, reliability, and transparency, proving to be an invaluable resource for shipping and freight operations. For your next cargo transportation, consider the seamless services at GetTransport.com and experience the best offers firsthand. GetTransport.com.