WFS Achieves Cargo iQ Quality Certification Across EMEAA
Worldwide Flight Services (WFS), a company under the SATS umbrella, proudly announces its recent attainment of the Cargo iQ quality standards certification for its air cargo handling operations across the Europe, Middle East, Africa, and Asia (EMEAA) regions. This significant achievement underscores WFS’s commitment to excellence in the air cargo sector.
The certification encompasses approximately 50 major airport stations spread throughout Belgium, Denmark, France, Germany, India, Ireland, Italy, the Netherlands, South Africa, Spain, Sweden, Thailand, and the United Kingdom. With such a wide-reaching presence, WFS aims to enhance service quality across its operations.
Understanding Cargo iQ and Its Importance
Backed by the International Air Transport Association (IATA), Cargo iQ comprises around 60 prominent players in the air cargo industry, including major airlines, freight forwarders, ground handling agents, trucking companies, and IT solution providers. The core mission of Cargo iQ revolves around establishing and enforcing quality benchmarks for the global air cargo industry. This is achieved through systematic shipment planning and performance monitoring aligned with standardized business processes and milestones.
The blueprint devised by the industry, known as the Master Operating Plan (MOP), delineates the standard end-to-end protocol for air cargo transportation. It introduces a methodical framework for monitoring performance throughout shipment movements, spanning from the consignor to the consignee.
Key Operational Milestones
For entities such as WFS and other cargo handlers, the certification process incorporates essential export milestones. These include:
- Acceptance of shipments into the warehouse
- Confirmation that shipments are ready for carriage and have been manifested
- Departure of the cargo
On the import side, adhering to Cargo iQ’s quality processes entails:
- Receipt of cargo off the relevant flight
- Notification to freight forwarders regarding the availability of goods for collection
- Final delivery completion to the designated agent
Pathway to Certification
To gain Cargo iQ certification, companies are required to present substantial evidence that the MOP is intricately woven into their operational framework. This evidence should illustrate how they oversee reporting while striving for continuous improvement in performance standards. Furthermore, companies must prove that a tailored training program is in place to equip staff at every station with the necessary understanding and ability to execute Cargo iQ standards.
Oświadczenia liderów
John Dowds, Senior Vice President of Service Delivery for EMEA at WFS, remarked, “Achieving Cargo iQ certification across our EMEAA operations solidifies our commitment to elevating service quality and performance levels for our customers. Full compliance with Cargo iQ processes allows us to unify our approach across all our regional stations, ensuring a recognizable and efficient service for clients.”
He further elaborated, “By adopting the Cargo iQ procedures, we effectively oversee our export and import operations in line with customer Service Level Agreements (SLAs) in a dynamic environment. The warehouse management systems at our facilities empower our managers to track performance in real-time, allowing immediate reallocation of resources or realignment of tasks to fulfill customer objectives.”
The Expansive SATS and WFS Network
Currently, the synergistic network of SATS and WFS operates over 215 stations across 27 countries. This configuration encompasses critical trade routes responsible for facilitating more than 50% of the global air cargo volume, signifying the vital role they play in the logistics landscape.
Przyszłe implikacje dla logistyki
The successful certification of WFS by Cargo iQ stands as a testament to the continuing evolution of standards within the air cargo industry. It affirms how quality assurance can lead to improved efficiency and reliability in logistics. By establishing consistent benchmarks, logistics firms are better equipped to navigate the complexities of global transportation, enhancing both shipment processes and customer satisfaction.
Przemyślenia końcowe
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