Manuel Fraile Takes the Helm as New After-Sales Director at MAN Truck & Bus Iberia

Leadership Shift at MAN Truck & Bus Iberia

Starting September 1, Manuel Fraile stepped into the role of director of After-Sales at MAN Truck & Bus Iberia, reporting directly to Stéphane de Creisquer, the company’s general director for Spain. This position marks a significant return to Fraile’s roots within the company, where he began his career back in 2004 as a service advisor in the Coslada workshop near Madrid.

From Workshop Origins to Executive Direction

Fraile’s journey with MAN Truck & Bus is marked by a steady climb through various responsibilities, reflecting a deep understanding of both technical and commercial facets of the business. After serving five years as head of After-Sales for workshops across Madrid and later extending his oversight to the northern region, he transitioned in 2015 to lead the commercial division for Autobuses. This pivot introduced him to a fresh set of challenges and opportunities, where he demonstrated remarkable success.

Professional Credentials and Contributions

Holding a Master’s degree in Marketing and Sales Management, Fraile has played a pivotal role in integrating electromobility into MAN’s urban bus offerings over the past decade. His leadership helped position MAN as a leading player in Spain’s emerging electric bus market. The clear-cut strategy focused on customer service has elevated the brand’s reputation among urban transport providers.

Strategic Vision for After-Sales

In his new capacity, Fraile points out the critical role after-sales service plays in meeting the high standards of quality and responsiveness expected by clients in the heavy vehicle industry. The sector is facing a wave of transformation, not only technologically but also in service delivery expectations.

He emphasizes that after-sales is not just a department but a reliable support system that must walk alongside customers, easing their operational challenges and enhancing the profitability and efficiency of their business ventures.

Challenges and Opportunities in After-Sales

• Maintaining consistent service excellence amidst evolving technology
• Supporting clients through the adoption of electric and hybrid vehicle technology
• Ensuring a close-knit, trustworthy network of service points and knowledgeable staff
• Adapting processes to deliver seamless customer experiences

After-Sales as a Growth Lever

The focus on after-sales service is more than merely troubleshooting—it’s about providing clients with peace of mind and continuity. In logistics and transport, where every hour counts, having a dependable after-sales partner can truly make or break operational success.

Impacto no sector da logística

Fraile’s appointment, and the strategic focus he represents, speaks volumes about how the after-sales dimension of trucking companies influences efficiency in logistics chains. Reliable after-sales services reduce downtime, streamline maintenance schedules, and ultimately contribute to the smooth running of freight and passenger transport operations.

Innovations in electromobility are also crucial—electric trucks and buses market growth means logistics providers must prep for new maintenance demands and infrastructure upgrades. Leaders like Fraile are essential for guiding these transitions, making sure that after-sales services keep pace with these technological leaps to maintain fleet operability at peak levels.

How After-Sales Excellence Supports the Entire Supply Chain

Looking Ahead: The Importance of Experience and Feedback

While industry reviews and peer feedback offer valuable insights into after-sales performance, nothing quite beats firsthand experience when evaluating service quality. This reality is why platforms like GetTransport.com prove indispensable—offering affordable, global transport and logistics solutions backed by honest client experiences and extensive service options.

By providing a marketplace where freight, bulky shipments, vehicles, and even house moves can be efficiently organized, GetTransport.com delivers transparency and convenience in logistics, helping customers find the perfect balance between cost and reliability.

Book your transportation with GetTransport.com to experience firsthand how streamlined after-sales and transport services intertwine seamlessly for optimal results.

Resumo

Manuel Fraile’s new leadership in the after-sales segment at MAN Truck & Bus Iberia highlights a focused commitment to sustaining and elevating service quality amid an evolving transport industry. His rich experience, particularly in bringing electromobility to the forefront, signals an era where customer confidence and reliability are the name of the game in commercial transport after-sales.

These initiatives resonate strongly with the logistics world, where fleet reliability and maintenance predictability impact the entire freight, shipment, and delivery chain. For anyone navigating the complexities of moving goods—be it internacional haulage, container shipments, or bulky cargo—effective after-sales service ensures operational continuity and peace of mind.

In connecting customers with high-quality transport options, platforms like GetTransport.com play a crucial role, providing a streamlined experience with competitive rates and diverse service capabilities. This blend of excellent after-sales management and innovative digital logistics solutions perfectly aligns with the needs of modern freight and cargo dispatch.