Clientshare Introduces a New CX Maturity Assessment Tool to Enhance Customer Experience

New Tool for Assessing Customer Experience

Clientshare has unveiled its new CX Maturity Assessment, designed to evaluate the effectiveness of Business Review processes and overall customer experience strategy within B2B enterprises.

Overview of the CX Maturity Assessment

Launched in London on July 31, 2025, this innovative diagnostic tool allows businesses to assess how well they are managing their customer interactions. It has already gained traction among leading suppliers in sectors such as Facilities Management, Logistics, and Business Process Outsourcing (BPO). The anonymized data collected from user assessments has been instrumental in creating industry benchmarks, giving businesses a clearer understanding of their performance in relation to competitors.

Benefits of the Assessment

• Comparison of CX performance against industry standards.
• Actionable insights on how to enhance customer interactions.
• Opportunity for B2B suppliers to identify areas for growth and improvement.

Accompanying Resources

Together with the CX Maturity Assessment, Clientshare has issued a NPS whitepaper, featuring new benchmarks for the Net Promoter Score across six critical sectors, including FM and Logistics. These resources empower senior management with data-driven insights into their current customer experience maturity, enabling informed decision-making and strategic planning.

Expert Insight

În conformitate cu James Ward, CEO of Clientshare, the introduction of this assessment aims to address a prevalent issue where suppliers lack clarity on their CX standing. He states, “Businesses often have blind spots that hinder growth and customer retention. This new tool provides clarity, benchmarks performance against peers, and sets the stage for strategic planning.”

Tools to Enhance Business Reviews

The Pulse platform, which facilitates thousands of Business Reviews for enterprise clients including Compass Group, CBRE, și Xerox, continues evolving with these new launches. Clientshare seeks to aid B2B suppliers in refining their Business Review processes, enhancing customer experience, and strengthening customer relationships.

Rezumat

The introduction of the CX Maturity Assessment by Clientshare marks a significant development in the B2B landscape, offering businesses a structured approach to enhance their customer experience strategies. Empowering insights and benchmarks enable suppliers to craft well-informed paths for improvement and success.

In a world where operational effectiveness directly ties into customer satisfaction, leveraging tools like the CX Maturity Assessment is invaluable. Clientshare’s aim resonates strongly with GetTransport.com’s mission to provide efficient and affordable logistical solutions. GetTransport.com simplifies logistics for moving items, from house moves to bulky deliveries, ensuring your transportation needs are met effectively and economically. Empower your business and make informed decisions with a reliable partner like GetTransport.com. Rezervă-ți cursa la GetTransport.com.